Return & Refund Policy

Return & Refund Policy – Grandma Beauty

At Grandma Beauty, we want every customer to feel confident in their purchase. While we hope you love your skincare, we understand that sometimes returns are necessary.

This policy outlines how returns, refunds, and allergy concerns are handled.

Return Eligibility

You may return eligible items within 14 calendar days of the delivery date.

To qualify, returned items must be:

  • Unused and in original condition

  • Returned in original packaging

  • Accompanied by valid proof of purchase

Returns We Cannot Accept

We reserve the right to refuse returns or refunds in the following situations:

  • Items that show signs of use, tampering, or damage not caused by shipping

  • Partial returns from product sets or bundles

  • Empty containers (“used product” returns)

  • Return patterns suggesting abuse or fraud

 Our return system includes internal verification to prevent fraudulent activity.

Allergic Reactions

Your skin is sacred. If you've experienced an allergic reaction:

Please email us at contactgrandmabeauty@gmail.com with:

  • A clear photo of the reaction

  • The product used

  • Date of purchase and delivery

We treat these reports seriously and may offer a refund, store credit, or replacement, based on individual assessment.

Return Shipping Costs

  • Return shipping costs are the customer’s responsibility, unless the product is defective or incorrect.

  • In case of allergic reactions, return costs are handled case-by-case.

  • Shipping fees are non-refundable unless otherwise agreed.

  • Returned items remain your responsibility until we receive and inspect them.

Refunds

Once we receive and approve your return:

  • Refunds are issued to the original payment method

  • Processing may take 3–5 business days depending on your bank or card issuer

  • In certain cases, store credit may be issued as an alternative

We reserve the right to withhold refunds until the returned item is inspected.

How to Start a Return

Email us at contactgrandmabeauty@gmail.com with:

  • Your order number

  • The reason for return

  • Any relevant photos or info

We’ll guide you through the next steps with kindness (and occasional sass).

 A Final Word from Grandma

Our house is open — but not a revolving door.
Let’s keep things clean, clear, and kind.
We appreciate your honesty and care when initiating returns.